Available careers/jobs at the Keystone Centre are listed below. Click each job title to review the job duties, requirements, and work conditions, as well as how to apply for each job. We thank all who apply; please note that only those selected for an interview will be contacted.
Assistant Sales Manager (Full-Time) - posted: April 24, 2025
Reports To
Sales Manager
Summary
The Keystone Centre prides itself on providing the very highest quality facilities with impeccable attention to detail and cleanliness while providing friendly, efficient, and accommodating service to its tenants, guests and clients.
In consultation with and under the supervision of the Sales Manager, the Assistant Sales Manager is responsible for the coordination of sales department events and activities at the Keystone Centre.
Job Duties
- Receive and schedule client bookings using the provided booking software.
- Ensure all relative details are accurate in the booking program and all changes are noted and given to appropriate personnel.
- Prepare invoices according to Keystone Centre policy for all clients, including all additional services and products.
- Assist clients in coordinating any related events.
- Address complaints and situations presented by customers and employees in a timely manner with a customer service attitude.
- Maintain accurate files and records of all requests, bookings, and communications to avoid misunderstandings and assure accuracy.
- Attend all meetings as directed by Management.
- Follow all Keystone Centre employee policies and procedures as outlined in the Employee Handbook.
- Manage all areas of the Sales and Catering Department including booking meetings, banquets, special events and functions, liaising with clients to ensure all event requirements are met, completing rental contracts, dissemination of information to the appropriate management or staff and preparing invoices for all goods and services.
- Under the supervision and with the assistance of the Sales Manager, book all significant events that occur in the facility including conventions, sporting events, motorsports, family events, theatrical and other events.
- Provide event details to all required departments and service providers through regular weekly event sheet meetings with appropriate managers, staff and service providers as required, and ensure all event details are reviewed and kept up to date.
- Follow up with appropriate managers with any changes, additions, deletions, cancellations and final meal counts.
- Ensure all details and required services are in place on the day of the event.
- Anticipate and respond to customer, staff and management needs.
- Ensure that all required information is entered into the billing system and that the client is invoiced accurately and the same information is communicated to the Finance Department.
- Assist other operational departments as required, to ensure smooth operations and customer satisfaction.
- Participate in the development of the corporate strategic plan designed to ensure the overall success of the corporation.
- Assist and provide input to the senior management team with respect to improving the financial performance of the organization.
- Maintain a visible profile within the business community and work to build strong working relationships with guests, clients and tenants.
- Develop and monitor departmental revenue and expense budgets and provide input into the budget process.
- Represent and promote Keystone Centre at conferences and trade shows that focus on events (sports, conventions, entertainment, equestrian, etc.), event management and education, hospitality and tourism, as approved by CEO & General Manager. Network locally, regionally, nationally and internationally to promote Keystone Centre.
Requirements
- Must have exceptional organizational skills.
- Demonstrated problem-solving and communication skills.
- Ability to learn and adapt quickly to new computer programs.
- Proficient use of various office based software including Microsoft Office.
- Ability to work independently, or as a member of a team.
- Ability to work extended and/or irregular hours including nights, weekends and holidays as needed.
- Effective supervisory skills. Ability to deal effectively with personality problems; to deal constructively with conflict.
- Organize and prioritize work to meet deadlines.
- Strong orientation towards hospitality and customer service.
Work Conditions
- Busy office setting.
- Manual dexterity required to use desktop computer and peripherals.
- Interacts with public at large.
- Inconsistent schedule, work times and days will be dictated by event requirements.
- Ability to conduct and attend presentations.
- Sitting for long periods.
- Overtime may be required.
To Apply
To apply for this position, please email your resume and cover letter, including references, to connie@keystonecentre.com, and julie@keystonecentre.com. Please include Assistant Sales Manager in the subject line.
Box Office Attendant (Part-Time) - posted: Dec. 31, 2024
Reports To
Director of Ticketing
Summary
The Keystone Centre prides itself on providing the very highest quality in facilities with attention to detail, cleanliness, and providing friendly, efficient and accommodating service.
The Box Office Attendant will be responsible for ticket sales, and providing excellent customer service for events, by performing the following duties:
Job Duties
- Opens and/or closes ticket window, as required
- Accurately process ticket orders, payments, and make change
- Sell tickets for regular events, season ticket packages, playoffs and other promotions
- Complete daily sales reports. Accurately reconcile balance sheet of cash, debit/credit sales
- Fills orders for ticket by telephone, handles and will call ticket pick-ups and other related duties as assigned by the Director of Ticketing
- Demonstrate excellent customer service skills; responding professionally, promptly, and efficiently to customer service requests and needs
- Able to work independently and handle most box office questions and related tasks with minimal assistance
- Efficiently and courteously answer questions concerning prices, seating, events and related Box Office questions assists co-workers as required
- Be knowledgeable of all upcoming shows, and assist the Director of Ticketing ensuring all staff are knowledgeable of upcoming shows
- Ensure the Keystone Centre Box Office is kept tidy, and presentable
- Be knowledgeable of the Ticket Master selling platform, on-line selling platform, and mobile ticketing platform in order to assist customers with all inquiries, handling confidential information with discretion and professionalism
- Representing the Keystone Centre in a professional, welcoming, and inclusive manner
- Basic reception duties including welcoming visitors to the facility and directing inquiries to admin staff as required
- Other duties as assigned by the Box Office Supervisor
Requirements
- Computer literacy
- An understanding of cash, debit and credit card sales processing, and settlement
- Ability to learn and adapt quickly to new computer programs
- Strong math aptitude and ability to pay attention to detail
- Ability to communicate well, and work as part of a team
Work Conditions
- Busy box office setting.
- Manual dexterity required to use desktop computer and peripherals.
- Interacts with public at large.
- Overtime may be required dependent on event schedule, including Brandon Wheat Kings WHL games and special events and concerts
To Apply
To apply for this position, please email your resume and cover letter, including references, to jared@keystonecentre.com. Please include Box Office Attendant in the subject line.