Reports To

Director of Marketing & Ticketing

Summary

The Keystone Centre prides itself on providing the very highest quality in facilities with attention to detail, cleanliness, and providing friendly, efficient and accommodating service. The Box Office Supervisor will serve in a leadership role on event days including assisting with customer inquiries, balancing end of shift reports, and ensuring all other box office personnel are successfully executing the Keystone Centre’s customer service standard.

Job Duties

• Be knowledgeable of all upcoming shows, and assist the Director of Marketing & Ticketing in ensuring all staff are knowledgeable of upcoming shows
• Ensure the Keystone Centre Box Office is kept tidy, and presentable
• Selling tickets, at the box office both in-person and by phone
• Responding to patron inquiries at the box office, and by phone
• Be knowledgeable of the Ticketmaster selling platform, on-line selling platform, and mobile ticketing platform in order to assist customers with all inquiries
• Assist the Director of Marketing & Ticketing with reporting, printing & distributing tickets, and posting box office signage when required
• Manage customer service issues, and ticketing inquiries at the Keystone Centre main office front desk during large ticketed events
• Reconciling cash, debit and credit sales each day, and assisting other box office sellers complete their sales when necessary or directed by the Director of Marketing & Ticketing
• Ensure the cash cart (vault) balances at the beginning and end of each shift
• Handling confidential information with discretion and professionalism
• Representing the Keystone Centre in a professional, welcoming, and inclusive manner
• Basic reception duties including welcoming visitors to the facility and directing inquiries to admin staff as required
• Other duties as assigned by the Director of Marketing & Ticketing

Requirements

• Previous supervisory experience considered an asset
• Computer literacy
• An understanding of cash, debit and credit card sales processing, and settlement
• Ability to learn and adapt quickly to new computer programs
• Strong math aptitude and ability to attend to detail
• Ability to communicate well, and work as part of a team
• Ability to work evenings and weekends a MUST

Work Conditions

• Busy box office setting.
• Manual dexterity required to use desktop computer and peripherals.
• Interacts with public at large.
• Ability to conduct and attend presentations, and training.
• Overtime may be required dependent on event schedule, including Brandon Wheat Kings WHL games and special events and concerts

To Apply

To apply for this position, please email your resume and cover letter, including references, to jared@keystonecentre.com. Please include Box Office Supervisor in the subject line.

Reports To

Director of CEO & General Manager

Summary

The Keystone Centre prides itself on providing the very highest quality in facilities with attention to detail, cleanliness, and providing friendly, efficient and accommodating service.

The Director of Finance manages all aspects of the Keystone Centre’s Finances, including fiscal policies, accounting records, and financial reporting.

Working closely with the CEO, Board of Directors, government representatives and other department managers the Director of Finance will ensure maximum revenue generation and cost-effective operations while maintaining the Keystone Centre continued top quality products and services to our guests in a timely manner.

The Director of Finance is responsible for all aspects of the complete accounting cycle, including reporting on the monthly financial statements at Board meetings, preparation of year end audit file and preparing the organization’s annual budget.

Job Duties

• Manage all aspects of the accounting cycle including periodic journal entries, payroll, accounts payable, accounts receivable, statutory reporting, production of monthly financial statements and associated analysis and reporting to the Board of Directors.
• Attend monthly committee and Board meetings as required.
• In consultation with the CEO, responsible for the formulation and follow-up of accounting policies, procedures and internal controls.
• Establish and monitor internal controls to ensure that accounting activities are in accordance with established legal, regulatory and company policies and procedures.
• Working with the CEO and Manager of Finance and department directors and managers, prepare the annual operating and capital budget.
• Prepare, analyze and deliver accurate monthly, quarterly and annual operating results.
• Work with departments to define, measure, analyze, improve and control current processes which impact customer quality and influence internal operating efficiency.
• Provide strategic analysis as required to drive improved decision making.
• Provides advice and guidance on all accounting matters including financial systems, record keeping, analysis, and reporting to all departments.
• Coordinating the year-end audit and preparation of audited financial statements for presentation to the Board of Directors and other stakeholders.
• Responsible for the preparation of reporting to financial institutions and government agencies ensuring that all reporting requirements are met.
• Serve as Purchasing Coordinator, responsible for the implementation of, and compliance with, the Purchasing Policy and Purchasing Procedures of the Keystone.
• Ensures rapid and consistent collection of receivables by refining and implementing control mechanisms.
• Authorizes payments (cheques, wire transfers, electronic fund transfers (EFTs)).
• Hiring, training, mentoring and supervising accounting support staff
• Other related duties as required or assigned.
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Requirements

• A university degree in Business Administration or Accounting or Chartered Professional Accountant (CPA) or enrollment in a program of study with the CPA or a combination of education and years of experience.
• Minimum 3 years of experience and knowledge in all aspects of corporate accounting and financial management. 
• Thorough knowledge of Generally Accepted Accounting Principles (GAAP).
• Experience with financial analysis, budgeting and some strategic planning.
• Experience overseeing audits performed by external audit firms.
• Advanced knowledge of MS Office and Excel.
• Management or supervisory experience, displaying interpersonal skills.
• Professional written and verbal communication skills.
• Have the ability to problem solve and make difficult decisions to keep workflow on track.
• Excellent leadership, time management, communication, presentation, and organizational skills are essential.
• Able to work efficiently as a part of a team as well as independently.
• Able to work well under pressure and meet set deadlines.
• Ability to interpret and implement company policies and procedures
• Attention to detail in all areas of work

Work Conditions

• Travel may be required
• Ability to attend and conduct presentations
• Manual dexterity required to use desktop computer and peripherals
• Overtime as required
• Lifting or moving up to 10lbs may be required

To Apply

To apply for this position, please email your resume and cover letter, including references, to jared@keystonecentre.com. Please include Director of Finance in the subject line.